Effective date: April 18, 2026

Contact and Complaints Procedure

Flexell Company provides support channels for questions, service issues, and formal complaints.

1. Contact Channels

Email: support@flexell.co.tz
Phone: +255 782 001 469

2. Complaint Information

To help us resolve your issue quickly, include account details, affected service area, date/time, and a clear description of the incident.

3. Response Timing

Flexell aims to acknowledge complaints promptly and provide updates while investigation is underway. Timing may vary based on complexity and required verification.

4. Escalation

If you are not satisfied with the initial response, request escalation by replying to the same ticket or email thread with additional context.

Mawasiliano na Utaratibu wa Malalamiko

Flexell Company inatoa njia za msaada kwa maswali, changamoto za huduma, na malalamiko rasmi.

1. Njia za Mawasiliano

Barua pepe: support@flexell.co.tz
Simu: +255 782 001 469

2. Taarifa Muhimu za Malalamiko

Ili kusaidia utatuzi wa haraka, ambatisha taarifa za akaunti, eneo la huduma lililoathirika, tarehe/muda, na maelezo ya tukio.

3. Muda wa Majibu

Flexell inalenga kuthibitisha kupokea malalamiko mapema na kutoa mrejesho wakati uchunguzi unaendelea. Muda unaweza kutofautiana kulingana na ugumu wa suala.

4. Kukuza Malalamiko (Escalation)

Kama hukuridhika na jibu la awali, omba suala lipelekwe ngazi ya juu kwa kujibu ticket au barua pepe ileile ukiambatanisha maelezo ya ziada.